Sr. No. | Particulars | Complaints received through SCORES | Complaints from other Sources | Complaints last month ( Last updatede 5 August, 2025) | Total |
Number of complaints pending at the end of previous half yearly period (a) | 0 | 0 | 0 | 0 | |
Number of complaints received during the period (b) | 0 | 0 | 0 | 0 | |
Total number of complaints resolved during the period (c) | 0 | 0 | 0 | 0 | |
Total number of complaints pending at the end of the period (a+b-c) = (d) | 0 | 0 | 0 | 0 | |
Ageing details of complaints pending at the end of the period | Total number of complaints pending for up to 21 days (a) | 0 | 0 | 0 | |
Number of complaints pending from 22-90 Days (b) | 0 | 0 | 0 | 0 | |
Number of complaints pending for more than 90 Days (c) | 0 | 0 | 0 | 0 | |
Total number of complaints pending (a+b+c)=d | 0 | 0 | 0 | 0 | |
Average Complaint resolution time (Average complaint Resolution time is the sum total of time taken to resolve each complaint in days, in the concerned half year period divided by total number of complaints resolved in the said half year period.) | 0 | 0 | 0 | 0 | |
Break-up of type of complaints received during the period | Grievances related to recommendations | 0 | 0 | 0 | |
Issues related to fees charged | 0 | 0 | 0 | 0 | |
Inadequacy/ issues related to services | 0 | 0 | 0 | 0 | |
Promise of assured returns | 0 | 0 | 0 | 0 | |
Other (please specify) | 0 | 0 | 0 | 0 | |
Number of unique clients who have filed complaint during the period | 0 | 0 | 0 | 0 | |
(Eg. Clinet A has filed 2 complaints | 0 | 0 | 0 | 0 | |
Client B has filed 3 compliants | 0 | 0 | 0 | 0 | |
Client C has filed 1 compliant | 0 | 0 | 0 | 0 | |
Then total no. of unique client who have filed complaint during the period shall be 3 and no. of complaints shall be considered as 6) | 0 | 0 | 0 | 0 |